Description

A thorough review of components of a mediation.  A mediator has responsibilities to properly mediate a claim.  This course takes the prospective mediator through each stop outlining the “dos” and “don’t’s” of an effective mediator.

Outline

REVIEWING COMPONENTS OF A MEDIATION –
                                           RESPONSIBILITIES OF THE MEDIATOR

A.        Pre Mediation

B.         Introduction

1.         Expectations
2.         Beware of Mediator Pitfalls

C.        Structuring the Process

1.         Expectations
2.         Beware of Mediator Pitfalls
3.         Claims Adjusters’ Opening Statements

D.        Exploring the Issues

1.         Expectations
2.         Beware of Mediator Pitfalls

E.         Agreeing on Resolution Closure

1.         Expectations
2.         Beware of Mediator Pitfalls

F.         Post Mediation

1.         Expectations
2.         Beware of Mediator Pitfalls